As I have sometimes written! the internet has become essential to meet our daily challenges! a bit like electricity or running water! all things considered. In Belgium! internet users who are victims of a long internet outage will receive a form of compensation from their telecom operator. And in Switzerland?
From November! Belgians will be able to receive compensation of one euro from the first day of an internet outage! provided that the outage lasts more than eight hours and is not due to force majeure! according to RTL . This initiative aims to make suppliers more responsible and guarantee quality service to consumers.
Laxity in Switzerland?
In Switzerland! internet and telephone outages are relatively rare! but they are not non-existent! as Swisscom! Sunrise (UPC) and Salt can attest. These companies do not offer automatic compensation for prolonged job seekers database outages! which raises questions about the protection of consumers! who sometimes pay the highest price.Swisscom store
The Swiss authorities have recently put out for consultation measures for mobile network outages in the event of a power cut. The three mobile network operators will therefore have to install a backup power supply. No compensation for affected users as far as I know.
Improve service reliability
Implementing a compensation policy in Switzerland could encourage operators to improve the reliability of their services. One proposal could be to charge one franc per customer per hour of service interruption the results of the campaign. click to enlarge from the first hour! because too low a penalty risks not encouraging these lucrative companies to act! especially those who make profits in the hundreds of millions of francs.
While Belgium is leading the way in terms of cyprus business directory compensation for internet outages! Switzerland may be lagging behind in our 100% digital world. Thinking about implementing similar measures could be beneficial to strengthen consumer confidence in Swiss telecom operators.